• Strategic Energy Partner

Privacy Policy

Quality Management System (ISO 9001:2015)

Objective: Petrocore Energy L.L.C-FZ is dedicated to delivering consistent, high-quality chemical and petroleum products as a physical bunker supplier and global trader. We are committed to meeting customer expectations and maintaining excellence in all operations through our ISO 9001:2015-certified Quality Management System.

Policy: Our focus is on customer satisfaction, compliance with industry standards, and continuous improvement. We aim to exceed expectations by delivering superior products and services.

Scope: This policy applies to all employees, contractors, agents, and stakeholders acting on behalf of Petrocore Energy L.L.C-FZ.

Key Principles:

  • Leadership & Commitment: Senior management drives a culture of quality and continuous improvement.
  • Customer Focus: Strategies are designed to understand and exceed customer needs.
  • Support & Resources: Skilled personnel, infrastructure, and training ensure effective implementation.
  • Performance Evaluation: Regular audits, feedback analysis, and continuous improvement.
  • Continuous Improvement: Address non-conformities, implement corrective actions, and enhance processes.

Commitment to Excellence: Through our QMS, Petrocore Energy L.L.C-FZ consistently delivers quality products and services, ensuring customer satisfaction and ongoing enhancement of operational processes.

Policy Review: This policy is reviewed periodically to ensure relevance and alignment with business and regulatory requirements.

Health & Safety Management System (OH&S 45001:2018)

Objective: PETROCORE, a physical bunker supplier and trader of chemical and petroleum products, is committed to ensuring the health and safety of its employees, contractors, partners, and stakeholders. This Health and Safety Management System (OH&S 45001:2018) outlines our approach to managing health and safety risks in the workplace.

Policy: PETROCORE is dedicated to providing a safe and healthy work environment for all personnel. We are committed to preventing injuries, illnesses, and accidents by adhering to the requirements of the OH&S 45001:2018 standard and continuously improving our health and safety performance.

Scope: This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Implementation:

  • Senior management provides leadership, resources, and support to establish and maintain an effective health and safety management system.
  • Management actively promotes a culture of health and safety awareness, accountability, and continuous improvement.
  • Establish clear responsibilities and authorities for health and safety within the organization.
  • Regularly communicate health and safety information to all personnel, ensuring their understanding of potential risks and proper procedures.
  • Promote open and transparent communication regarding health and safety matters at all levels of the organization.
  • Continuously improve the health and safety management system based on lessons learned, feedback, and performance results.

Policy Revision: This policy will be reviewed periodically to ensure its relevance and effectiveness. Any necessary updates will be made to align with changes in laws and regulations.

Compliance Policy

Objective: This policy ensures that Petrocore Energy L.L.C-FZ adheres to all relevant laws, regulations, and industry standards, promoting ethical conduct in all operations.

Policy: PETROCORE Energy L.L.C-FZ is committed to adhering to all applicable laws, regulations, and industry standards while maintaining the highest ethical conduct. This policy ensures full compliance with local and international laws, promotes integrity in business dealings, ensures environmental sustainability, and prohibits bribery, corruption, harassment, and discrimination.

Scope: Applies to all employees, managers, contractors, stakeholders, and third-party agents involved in operations, including fuel and bunker services globally.

Responsibility:

  • HR / Admin Department is responsible for policy renewal and circulation whenever there are revisions.
  • Taking approvals from the management / BOD.
  • Implementing the policy, providing necessary training, and ensuring that investigations are conducted impartially and thoroughly.

Legal and Regulatory Compliance:

  • Local and International Laws: Compliance with global laws, international maritime laws, customs, and environmental regulations.
  • Industry Standards: Adherence to International Maritime Organization (IMO) regulations regarding fuel sulfur content, marine safety, and environmental protection.
  • Anti-Bribery and Corruption: Adherence to Zero tolerance for bribery, unethical behavior, and corruption, in line with the Prevention of Corruption Act.
  • Health, Safety, and Environment (HSE): Compliance with HSE regulations, ensuring safe handling, storage, and transportation of hazardous materials, including bunker fuels.

Reporting Violations: Employees are encouraged to report any policy violations or illegal activities confidentially to the Compliance Officer or via the whistleblower system without fear of retaliation.

Policy Revision / Withdrawal: This policy will be reviewed periodically to ensure its relevance and effectiveness. Any necessary updates will be made to align with changes in laws and regulations. The company management retains the right to amend/change/alter/withdraw or terminate this policy at any time, keeping in view the business conditions or any other reason.

Anti-Corruption & Bribery Policy

Objective: PETROCORE is committed to conducting its business operations with the highest standards of integrity and ethics. This Anti-Corruption and Bribery Policy ("Policy") outlines the company's stance against corruption and bribery in all forms and serves as a guide for all employees, contractors, agents, partners, and stakeholders associated with PETROCORE.

Policy: PETROCORE strictly prohibits any form of corruption, bribery, or unethical conduct in its operations, both domestically and internationally.

Scope: This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Guiding Principles:

  • Compliance with Laws: All personnel must comply with all applicable anti-corruption and anti-bribery laws and regulations, including but not limited to the Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act (annexure 1).
  • Zero Tolerance: PETROCORE maintains a zero-tolerance stance towards corruption and bribery. No exceptions will be made for any individual found violating this policy.
  • Gifts/Entertainment & Hospitality: Giving or receiving gifts, entertainment, or hospitality must be within reasonable limits and not influence or be perceived to influence business decisions.
  • Third-Party Due Diligence: PETROCORE will conduct thorough due diligence on third parties, such as suppliers, distributors, agents, and partners, to ensure they share our commitment to anti-corruption and bribery.
  • Reporting Suspected Violations: All employees and stakeholders are encouraged to report any suspected violations of this policy through the designated channels without fear of retaliation.

Policy Revision / Withdrawal:

  • This policy will be reviewed periodically to ensure its relevance and effectiveness. Any necessary updates will be made to align with changes in laws and regulations.
  • The company management retains the right to amend / change / alter / withdraw or terminate this policy at any time, keeping in view the business conditions or any other reason.

Anti-Money Laundering Policy

Objective: PETROCORE, as a physical bunker supplier and trader of chemical and petroleum products, is committed to preventing its services and operations from being used for money laundering and other financial crimes. This Anti-Money Laundering Policy outlines PETROCORE's approach to complying with anti-money laundering laws and regulations to maintain the highest standards of integrity and transparency.

Policy: PETROCORE strictly prohibits any involvement in money laundering, terrorist financing, or any other illicit financial activities. This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Scope: This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Procedure to Report Suspected Violations:

  • To maintain the highest ethical principles and standards of professional conduct, all members of the PETROCORE should understand that there is no place for any form of money laundering or terrorist financing.
  • All employees and stakeholders are encouraged to report any suspected violations of this policy through the use of internal procedures via designated channels without fear of retaliation, or via submission of a formal complaint with HR on the Complaint / Suggestion Form (HR / Form-12) directly or anonymously.
  • Formal complaint procedures focus on investigation either through HR or via forming a formal disciplinary committee, considering the severity of complaint on hand.
  • In order to maintain confidentiality throughout the investigation process, all the involved parties have to sign a Non-Disclosure Agreement (Annexure-1), until any corrective actions are taken place.

Policy Revision / Withdrawal:

  • This policy will be reviewed periodically to ensure its relevance and effectiveness. Any necessary updates will be made to align with changes in laws and regulations.
  • The company management retains the right to amend / change / alter / withdraw or terminate this policy at any time, keeping in view the business conditions or any other reason.

Code of Ethics Policy

Objective: PETROCORE, a physical bunker supplier and trader of chemical and petroleum products, is committed to conducting its business operations with the highest standards of integrity, transparency, and ethical behavior. This Code of Ethics ("Code") serves as a guide for all employees, contractors, agents, partners, and stakeholders associated with PETROCORE. By following this Code of Ethics, M/S PETROCORE demonstrates its commitment to upholding the highest ethical standards in its business operations, contributing to a culture of integrity, transparency, and responsibility.

Policy: PETROCORE strictly prohibits any involvement in money laundering, terrorist financing, or any other illicit financial activities. This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Scope: This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Workplace Conduct:

  • Harassment & Discrimination: We do not tolerate any form of harassment, discrimination, or bullying. We promote a safe and respectful workplace for all.
  • Health and Safety: We prioritize the health and safety of our employees and stakeholders. We adhere to health and safety protocols and strive for accident-free operations.
  • Conflict of Interest: We avoid situations where personal interests conflict with the interests of PETROCORE. If a potential conflict arises, we disclose it and take appropriate steps to manage it.
  • Use of Company Resources: We use company resources responsibly and for legitimate business purposes. We avoid misuse or waste of company assets.

Policy Revision / Withdrawal:

  • This policy will be reviewed periodically to ensure its relevance and effectiveness. Any necessary updates will be made to align with changes in laws and regulations.
  • The company management retains the right to amend / change / alter / withdraw or terminate this policy at any time, keeping in view the business conditions or any other reason.

Drug & Alcohol Policy

Objective: PETROCORE, as a physical bunker supplier and trader of chemical and petroleum products, values transparency, integrity, and ethical behavior in its operations. This policy is devised to ensure effective and efficient staff performance across all units of Petrocore Energy L.L.C., while maintaining a work environment free from the influence of drugs or alcohol.

Policy: The use, consumption, or possession of any narcotic, dangerous drug, or controlled substance by any employee, contractor, visitor, or outsider, without a valid legal license or prescription, is strictly prohibited. The unlicensed distribution, manufacture, or sale of any narcotic, dangerous drug, or controlled substance by any employee or contractor is strictly prohibited.

Scope: This policy applies to all work-related settings and activities involving employees of Petrocore Energy L.L.C., both inside and outside the workplace. This includes, but is not limited to, business or educational trips and business-related or educational social events.

Procedure:

  • Employees found guilty of drug or alcohol use may be subjected to drug tests.
  • Employees in positions classified as "high risk" will be subject to random drug testing for illegal substances.
  • A "high-risk" employee is defined as someone whose job responsibilities pose a significant risk of harm to themselves, others, or the public in the event of negligence or errors in judgment.
  • This policy also applies to contractors providing security or other critical services for Petrocore Energy L.L.C. Employees solely engaged in administrative or clerical roles are not considered high risk.
  • Random testing involves selecting "high-risk" employees by a purely random process. At any given time, no more than one employee per work shift will be tested.
  • Employees classified as "high risk" who refuse to take a drug test or test positive will face suspension or termination.
  • To maintain the highest ethical principles and standards of professional conduct, all members of the PETROCORE should understand that there is no place for any form of misconduct or violation.

Disciplinary Consequences:

  • Employees will face disciplinary consequences if they don’t follow this policy’s rules.
  • If the investigation confirms wrongdoing, appropriate corrective action will be taken, including disciplinary measures against individuals involved in the wrongdoing.
  • Disciplinary action includes; Charge Sheet, Show Cause Notice, and even termination of employment or contractual relationship depending on the severity of the case.

Trade Sanctions Policy

Objective: PETROCORE, as a physical bunker supplier and trader of chemical and petroleum products, is committed to compliance with all international trade sanctions, embargoes, and restrictions imposed by relevant governments and international organizations. This Trade Sanctions Policy ("Policy") outlines PETROCORE's approach to ensuring strict adherence to trade sanctions to prevent engagement with individuals, entities, or countries subject to such restrictions.

Policy: PETROCORE prohibits any engagement in activities that violate international trade sanctions, embargoes, or restrictions. This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Scope: This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Guiding Principles:

  • Legal Compliance: All personnel must comply with the trade sanctions, embargoes, and restrictions imposed by relevant authorities, including but not limited to the United Nations, European Union, and the United States Department of the Treasury's Office of Foreign Assets Control (OFAC).
  • Prohibited Transactions: PETROCORE will not engage in any transactions, directly or indirectly, with individuals, entities, or countries subject to trade sanctions. This includes, but is not limited to, conducting business, financial transactions, trade, or any form of support.
  • Enhanced Due Diligence: PETROCORE will conduct enhanced due diligence on all business partners, suppliers, and customers to ensure compliance with trade sanctions and prevent inadvertent engagement with restricted parties.
  • Reporting Obligations: All employees and stakeholders are obligated to report any potential or suspected violations of trade sanctions through the designated reporting channels. Reporting in good faith will not result in any retaliation.

Policy Revision / Withdrawal:

  • This policy will be reviewed periodically to ensure its relevance and effectiveness. Any necessary updates will be made to align with changes in laws and regulations.
  • The company management retains the right to amend / change / alter / withdraw or terminate this policy at any time, keeping in view the business conditions or any other reason.

Whistle Blowing Policy

Objective: PETROCORE, as a physical bunker supplier and trader of chemical and petroleum products, values transparency, integrity, and ethical behavior in its operations. This Whistleblowing Policy ("Policy") aims to create a secure and confidential avenue for employees, contractors, agents, partners, and stakeholders to report concerns about unethical conduct, violations of policies, or illegal activities within the organization.

Policy: PETROCORE encourages all individuals associated with the company to speak up and report any genuine concerns or suspicions about wrongdoing without fear of reprisal. This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Scope: This policy applies to all employees, contractors, agents, partners, and stakeholders who act on behalf of PETROCORE.

Disciplinary Consequences:

  • Employees will face disciplinary consequences if they don’t follow this policy’s rules.
  • If the investigation confirms wrongdoing, appropriate corrective action will be taken, including disciplinary measures against individuals involved in the wrongdoing.
  • Disciplinary action includes; Charge Sheet, Show Cause Notice, and even termination of employment or contractual relationship depending on the severity of the case.

Policy Revision / Withdrawal:

  • This policy will be reviewed periodically to ensure its relevance and effectiveness. Any necessary updates will be made to align with changes in laws and regulations.
  • The company management retains the right to amend / change / alter / withdraw or terminate this policy at any time, keeping in view the business conditions or any other reason.